Conduct real-time chat conversations with visitors to your site. An icon will show potential customers if your staff is available for request support.

Allow users to submit web-based requests, which is then stored in a centrally-located administrative area. Staff members are also notified of incoming requests via email.

Automatically extract a sender's email address and support request into a web-based ticket request.

Create a knowledge base of various articles which contain solutions to common problems. The area can be available to all users or designated as internal-only or password-protected.

Track which search engine or web sites your site visitors are coming from and the key words used to reach your site in real time in the chat monitor window.

View a summary of all actions completed by your help desk, including a performance report based on ticket turnaround time.

View reports for each individual staff member, detailing tickets worked on and actions completed.

Access to detail reports that include: web site traffic, referrers, user details, staff reports, visitor transcripts, user chat reports, staff events, knowledge base reports, survey reports and more.

Get instant feedback from your customers with user surveys, knowledge base ratings, and staff ratings.

Provide your users with an intuitive troubleshooter which guides them through a series of questions to solve common issues.

Use the built-in document manager to easily upload and distribute documents to your customers and staff.

Ensure that your staff is on the same page with a group calendar, which holds contacts and tasks.

Use your customer service support pages to keep your customers informed of product releases, upcoming events, deadlines and more.

In addition to customers requesting live chat with your staff, you staff can also request to have a conversation with your web site visitors.

You can easily manage and setup user and staff accounts from the administrative control panel.

You can customize the look and feel of the entire user interface with your own layout and graphics.

Set notifications for staff members when new tickets are submitted or changed.

The administrative control panel can be accessed using any of the latest web browsers including IE, Firefox, Safari and Google Chrome.