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I am a web designer, can I offer APEX eSupport to my clients?
Yes, APEX eSupport can be 100% private labeled. You can add your logos to the admin panel and also remove any reference to APEX eSupport . We even have an un-branded user guide that your clients can access.
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What exactly does the APEX eSupport program do?
APEX eSupport software gives you the ability to communicate with anyone coming to your web site in real time. It includes a built in helpdesk software component which gives you the ability to log every issue that comes into your organization and assign it to a support representative or department. |
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Can I translate APEX eSupport to another language?
Yes, you can translate APEX eSupport to any language. There is only one file to modify. You can even translate the MySQL character easily with our product. |
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Can I add new fields to the submit ticket area and collect additional information from users?
Yes, you can add customized fields and collect additional information from your users. |
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How do I receive the product after my purchase?
After you purchase our APEX eSupport , you will immediately receive an email that will have a link to our software download area so you can immediately download the software. |
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Will my users have to download a special plug-in to use my product?
No, all of Apex Interactive's products are web-based and do not require any special plug-ins. |
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Do I need a dedicated server to install APEX eSupport ?
No, you do not need a dedicate server and you can install APEX eSupport on most shared hosting environments. |
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Can I import and export data between APEX eSupport and other applications?
Yes, APEX eSupport allows you to import and export using CSV. Also there is an option to select your desired delimiter. |
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What are the system requirements for the APEX eSupport program?
Please visit our requirements page |
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How difficult is the installation of the APEX eSupport program?
The installation of APEX eSupport is very easy. We provide a detailed step-by-step installation guide that details the whole process, however if you are having problems installing feel free to request a FREE INSTALLATION. |
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Does the Help Desk Software run on a server or on my PC?
APEX eSupport runs on your web server. To view the requirements for our software, visit requirements page Once you install our software, you can access it from any web browser. |
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Is a trial or demo version available?
We have an online demo available that you can try here |
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Does the product come with a 30-day money back guarantee?
Yes, our product comes with a 30 Day Money Back Guarantee. |
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Is there a partner / reseller program for the APEX eSupport program?
Yes, APEX eSupport has a partner reseller program. To request more information please fill out our partner form here. |
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Can I install the program on multiple domain names?
No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our partner form here. In addition, once you are a customer, you will receive a 10% discount off future orders. |
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Can the support desk be setup so only registered users can submit tickets?
Yes, you can set it up so only users with a login can submit tickets. |
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Can I have unlimited users?
Yes you can have unlimited users. |
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Can we disable the APEX eSupport chat option?
Yes it can be disabled. |
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